Yes, at Ecom Depot, we offer a comprehensive range of prep services to meet your needs. Our prep services include: Polybagging: We provide polybagging services to protect your products from dust, dirt, and moisture during storage and shipping. Bubblewrapping: For added protection, we offer bubblewrapping services to cushion your products and prevent damage during transit. Bundling: If you require bundling of products, we can bundle them according to your specifications for convenience and efficiency. Custom Services: Additionally, we offer custom prep services to suit your unique requirements. If you want to add specific services to your order, please inquire when ordering. We understand the importance of quality prep services in ensuring your products' safe and efficient delivery. Please contact us if you have any questions or would like to discuss your prep service needs further. We're

Please kindly send us the 30-up labels 1" x 2 5/8" on the US Letter. Instructions for printing FNSKU labels. 1. Seller Central>Inventory 2. Manage all inventory. 3. Choose the product>Click on the right three dots. 4. Select the 30-up labels 1" x 2 5/8" on US Letter. 5. Put the number of labels. 6. Choose to print size > 30-up labels 1" x 2 5/8" on US Letter. 7. Print and upload the labels to your order page on the website.

Ecom Depot offers direct shipping services to Amazon FBA (Fulfillment by Amazon) or Walmart WFS (Walmart Fulfillment Services) warehouses. Here's how it works: Create Prepaid Shipping Labels: As a seller, you must create prepaid shipping labels through your Amazon or Walmart Seller Account for the products you want to ship to the FBA or WFS warehouses. FNSKU and shipping labels: Once you have created the shipping plan in Seller Central, please send us the prepaid shipping and FNSKU labels. We Handle the Rest: Once we receive the prepaid shipping labels, we will take care of the shipping process. We will prepare your products for shipment, attach the labels, and ensure they are delivered to the designated FBA or WFS warehouse. Tracking and Confirmation: Once the products are shipped from the Ecom Depot warehouse, you will receive the confirmation and can track them in Seller Central. By utilizing our direct shipping services, you can streamline the process of sending your products to Amazon FBA or Walmart WFS warehouses, allowing you to focus on growing your business. Note: Once the product is shipped from the Ecom Depot warehouse, we won't be able to change anything, and we don't have control over the shipping company.

Missing Items: If items are missing from your shipment, please follow these steps: Submit Invoice to Amazon: Submit our invoice to Amazon to include the missing items in your shipment. Open a Case with Amazon: If the missing items are not resolved through invoice submission, open a case with Amazon's seller support for further assistance. Defective or wrong Items: To avoid receiving defective or wrong items, we strongly recommend conducting comprehensive research before making any purchase. This includes reviewing product details, specifications, and customer reviews.

The usual processing time for orders at Ecom Depot is 48 hours after you make your payment and receive the paid invoice if we do not have the product in stock, please note that this processing time may vary depending on the nature of the order and any specific requirements. Shipping Time Variation: While we strive to maintain this processing time for all orders, there may be instances where the shipping time varies, especially for specific products or during peak seasons. Factors such as product availability, customization requirements, or unexpected shipping process delays can impact the shipping time. Discontinued/Out of stock: The item you have ordered may no longer be available or may have been discontinued by the manufacturer. In such circumstances, we may have to cancel your order. However, rest assured that we will promptly refund your payment in full. We understand the inconvenience this may cause and strive to do our best to fulfill your orders in a timely and efficient manner. Sometimes, the product may be out of stock or discounted with the brand, and we cancel the order and issue a refund. Communication and Updates: We understand the importance of timely delivery and strive to keep our customers informed throughout shipping. If there are any delays or changes to your order's shipping schedule, we will notify you promptly and provide updates on the status of your shipment.

Ecom Depot currently operates within the United States and provides services to customers in the country. At present, we also offer international shipping services to Europe, we are continuously exploring expansion opportunities and may offer them in the future. We understand the importance of expanding our shipping capabilities to reach global markets, and we are committed to making it happen. If you have any specific questions or would like to discuss international shipping options, please do not hesitate to contact us. We would be happy to assist you in any way we can.

Since Ecom Depot buys everything directly from the brands/authorized source and all the products we sell we provide invoices for your purchases, we guarantee the success of the ungating process on Amazon using our paid invoices. The decision to ungate a product category or brand on Amazon is at Amazon's discretion. It is based on various factors, including your account health, sales history, seller feedback, and compliance with Amazon's policies. We are always available to guide you and make sure the entire process is successful Our Invoices: Our invoices are legitimate and can be used as supporting documentation for the ungating process, do not hesitate to contact us incase you need any further assistance with regards to ungating Consult Amazon's Guidelines: We recommend consulting Amazon's guidelines and requirements for ungating specific categories or brands to ensure that after your purchase yoy request from us exactly what is need so we can provide all the necessary documentation and information needed for a successful ungating request. Note: If you want to cancel your order after the invoice is issued, check out our cancellation policy here.

Yes, Ecom Depot provides an invoice after the purchase has been received. The invoice and payment details will be issued for your records. Please let us know if you have any specific requirements regarding the invoice, and we will be happy to accommodate them.

Ecom Depot takes pride in offering only authentic products sourced directly from brands or authorized vendors. We maintain direct relationships with almost every brand featured on our website. Commitment to Authenticity: Our commitment to authenticity means that you can trust the products you purchase from Ecom Depot. We understand the importance of genuine products and strive to provide our customers with the highest quality merchandise. Anti-Counterfeit Measures: We take proactive measures to prevent counterfeit products from entering our inventory. By sourcing directly from brands or authorized vendors, we can guarantee the authenticity of every product we sell. Customer Assurance: If you have any concerns about the authenticity of a product purchased from Ecom Depot, please contact us immediately. We are committed to addressing any issues promptly and ensuring your complete satisfaction.

Yes, at Ecom Depot, We purchase all of our products from brands/authorized vendors, ensuring that our customers receive genuine products that meet the highest standards of quality and authenticity. Commitment to Authenticity: We are committed to providing our customers authentic products from reputable sources. By purchasing from brands directly, we can guarantee the authenticity of the products we sell and uphold our customers' trust and satisfaction. Product Traceability: Our sourcing practices also allow for better product traceability, ensuring that each product can be traced back to its origin and verified for authenticity. Quality Assurance: We conduct regular quality checks and inspections to ensure that all products meet our stringent quality standards before they are offered to our customers.

Ecom Depot provides LOA to clients with specific needs and these needs must be related directly to products purchased from us. Confidentiality and Privacy: We respect the privacy and confidentiality of our business relationships and do not disclose sensitive information regarding our sources or partnerships without legal obligation unless this is directly related to a purchased made from us.

Ecom Depot offers ungate/IP-compliant services. As such, we are able to assist with ungating or intellectual property (IP) compliance matters. Seeking Assistance: If you require assistance with ungating or IP compliance, We are here to assist you with all your queries with regards to any purchase made from us.

At Ecom Depot, we understand that selling on marketplaces like Amazon can be challenging. While we strive to provide high-quality products and excellent service, we cannot take responsibility for any issues you may encounter while selling our items on Amazon or other marketplaces. Marketplace Dynamics: It is important to keep an eye on the market conditions to ensure optimal performance of your listings. Changes in demand, pricing, and seller performance metrics can affect your sales. Therefore, it is important to monitor your listings regularly and adjust your strategies accordingly to stay competitive. Seller Protection: To mitigate risks and protect your seller account, we recommend that you familiarize yourself with the policies and guidelines of the marketplace where you sell. If you have any questions or need assistance, please do not hesitate to contact our customer service team.