Question 1

What size of FNSKU labels are acceptable?

Accepted Answer

Please kindly send us the 30-up labels 1" x 2 5/8" on the US Letter.
Instructions for printing FNSKU labels.

1. Seller Central>Inventory
2. Manage all inventory.
3. Choose the product>Click on the right three dots.
4. Select the 30-up labels 1" x 2 5/8" on US Letter.
5. Put the number of labels.
6. Choose to print size > 30-up labels 1" x 2 5/8" on US Letter.
7. Print and upload the labels to your order page on the website.

Question 2

Can you ship directly to Amazon FBA or Walmart WFS?

Accepted Answer

Yes, we ship directly to Amazon FBA and Walmart WFS! Just send us your prepaid shipping and FNSKU labels, and we'll handle the rest. Focus on growing your business while we take care of the logistics!

Question 3

What happens if a shipment has missing items, defective units or is shipped with the wrong item?

Accepted Answer

Missing Items: If items are missing from your shipment, please follow these steps:
Submit Invoice to Amazon: Submit our invoice to Amazon to include the missing items in your shipment.
Open a Case with Amazon: If the missing items are not resolved through invoice submission, open a case with Amazon's seller support for further assistance.
Defective or wrong Items: To avoid receiving defective or wrong items, we strongly recommend conducting comprehensive research before making any purchase. This includes reviewing product details, specifications, and customer reviews.

Question 4

Do you offer international shipping?

Accepted Answer

Yes, we ship internationally! While we primarily serve the USA, we also offer shipping to Europe. We're always exploring ways to expand globally. Got questions about international shipping? Reach out to us—we're here to help!

Question 5

Can your invoices help with Amazon ungating?

Accepted Answer

Absolutely! Our invoices are perfect for Amazon ungating. We source directly from authorized brands, ensuring your ungating process is smooth. Need help? Contact us anytime for guidance!

Question 6

Do you source products from authorized vendors?

Accepted Answer

Yes, we only source from authorized vendors! This ensures you get genuine, high-quality products every time. Trust us for authenticity and excellence!

Question 7

Can you provide a letter of authorization or invoice from brands?

Accepted Answer

Yes, we can provide a letter of authorization or invoice for products purchased from us. Your trust and privacy are our priorities!

Question 8

What if the item stops selling well, the price drops, or I get banned from selling the item?

Accepted Answer

At Ecom Depot, we understand that selling on marketplaces like Amazon can be challenging. While we strive to provide high-quality products and excellent service, we cannot take responsibility for any issues you may encounter while selling our items on Amazon or other marketplaces.

Marketplace Dynamics: It is important to keep an eye on the market conditions to ensure optimal performance of your listings. Changes in demand, pricing, and seller performance metrics can affect your sales. Therefore, it is important to monitor your listings regularly and adjust your strategies accordingly to stay competitive.

Seller Protection: To mitigate risks and protect your seller account, we recommend that you familiarize yourself with the policies and guidelines of the marketplace where you sell. If you have any questions or need assistance, please do not hesitate to contact our customer service team.

Frequently asked questions